Terms and Conditions

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Welcome to SpeakWell Academy. These Terms and Conditions ("Terms") govern your access to and use of our website at https://unquestionably.pro and our coaching services (collectively, the "Service"). Please read these Terms carefully before using our Service.

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

1. About SpeakWell Academy

SpeakWell Academy is a professional coaching service specializing in interview preparation, public speaking, and oratory skills development. We are registered and operate under the following details:

• Business Name: SpeakWell Academy
• Registration Number: 49118177
• Address: 563 Pacoima Tor St, Kyleefurt, NT 6602, Japan
• Email: [email protected]
• Phone: +250519672913

2. Acceptance of Terms

By accessing, browsing, or using this website and our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms apply to all visitors, users, and others who access the Service.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the Service following the posting of changes constitutes acceptance of those changes.

3. Services Description

3.1 Coaching Services

SpeakWell Academy provides professional coaching services including, but not limited to:

• Interview preparation and mock interview sessions
• Public speaking training and presentation skills development
• Oratory skills enhancement and persuasive communication
• Executive communication coaching
• Personalized one-on-one coaching sessions
• Group workshops and training programs

3.2 Service Delivery

Services may be delivered through various formats:

• In-person sessions at our Kyleefurt office
• Virtual coaching sessions via video conferencing
• Hybrid programs combining in-person and virtual elements
• Recorded materials and supplementary resources

3.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our Service at any time without notice. We are not liable to you or any third party for any modification, suspension, or discontinuance of the Service.

4. User Eligibility and Account

4.1 Age Requirement

You must be at least 18 years old to use our Service. By using the Service, you represent and warrant that you meet this age requirement.

4.2 Account Registration

Certain features of our Service may require you to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

4.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or any other reason we deem appropriate.

5. Booking and Scheduling

5.1 Consultation Booking

To book coaching services, you must:

• Submit a completed booking request through our website or contact us directly
• Provide accurate information about your coaching needs and availability
• Receive confirmation of your appointment from our team

5.2 Scheduling Changes

If you need to reschedule or cancel an appointment:

• Provide at least 24 hours' notice for individual sessions
• Provide at least 48 hours' notice for group workshops
• Contact us via email or phone to request changes

5.3 Late Cancellations and No-Shows

Cancellations made with less than 24 hours' notice or failure to attend scheduled sessions may result in:

• Forfeiture of the session without refund
• Application of cancellation fees as specified in your service agreement
• Limitation of future booking privileges

6. Payment Terms

6.1 Pricing

Service prices are displayed on our website and in service agreements. Prices are subject to change without notice, but changes will not affect confirmed bookings with paid deposits.

6.2 Payment Methods

We accept payment through secure third-party payment processors. Accepted payment methods include:

• Credit and debit cards
• Bank transfers
• Digital payment platforms

6.3 Payment Schedule

Payment terms vary by service package:

• Single sessions: Full payment required at booking
• Multi-session packages: Deposit required at booking, balance before first session
• Extended programs: Payment plans available as outlined in service agreements

6.4 Late Payments

Failure to make timely payments may result in:

• Suspension of services until payment is received
• Late payment fees as specified in your service agreement
• Termination of services and loss of access to scheduled sessions

7. Refund Policy

Our refund policy is detailed in our separate Refund Policy document. Please review that policy for complete information regarding refunds, cancellations, and our satisfaction guarantee.

In summary:

• Consultation fees are non-refundable once services commence
• Unused sessions in prepaid packages may be eligible for partial refund
• Refund requests must be submitted in writing within specified timeframes
• All refunds are subject to evaluation and approval

8. Intellectual Property Rights

8.1 Our Content

All content on our website and provided through our services, including text, graphics, logos, images, audio clips, videos, and software, is the property of SpeakWell Academy or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Service for personal, non-commercial purposes. This license does not include:

• Reproducing, distributing, or creating derivative works from our content
• Using our content for commercial purposes without written permission
• Removing copyright or proprietary notices
• Transferring materials to another person or server

8.3 Training Materials

Materials provided during coaching sessions are for your personal use only. You may not share, distribute, or commercially exploit these materials without our express written consent.

9. User Conduct and Responsibilities

When using our Service, you agree to:

• Comply with all applicable laws and regulations
• Provide accurate and truthful information
• Respect the confidentiality of other participants in group sessions
• Arrive punctually for scheduled sessions
• Actively participate and complete assigned exercises
• Treat coaches and staff with respect and professionalism
• Refrain from disruptive, harassing, or inappropriate behavior

You agree NOT to:

• Use the Service for any unlawful purpose
• Impersonate any person or entity
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to any portion of the Service
• Upload viruses or malicious code
• Collect information about other users without consent
• Use the Service to harass, abuse, or harm others

10. Confidentiality

10.1 Our Commitment

We respect your privacy and maintain confidentiality regarding:

• Personal information shared during coaching sessions
• Your goals, challenges, and progress
• Recording or documentation of sessions (used only for coaching purposes with your consent)

10.2 Your Responsibility

In group sessions or workshops, you agree to maintain confidentiality regarding other participants' information and contributions.

10.3 Exceptions

Confidentiality may be breached when required by law or when we believe disclosure is necessary to protect rights, property, or safety.

11. Disclaimers and Limitations of Liability

11.1 No Professional Guarantee

While we strive to provide high-quality coaching services, we make no guarantees regarding specific outcomes such as job offers, promotion, or speaking opportunities. Success depends on many factors beyond our control, including your effort, practice, and external circumstances.

11.2 Service "As Is"

Our Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

11.3 Limitation of Liability

To the fullest extent permitted by law, SpeakWell Academy, its directors, employees, agents, and affiliates shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Personal injury or property damage resulting from your use of the Service
• Any damages exceeding the amount you paid for services in the 12 months preceding the claim

11.4 Technical Issues

We are not responsible for:

• Technical difficulties, including internet connectivity issues
• Unavailability of virtual session platforms
• Loss of data or content
• Errors or interruptions in service delivery

12. Indemnification

You agree to indemnify, defend, and hold harmless SpeakWell Academy, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your violation of these Terms
• Your use or misuse of the Service
• Your violation of any third-party rights
• Any content you submit or transmit through the Service

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Japan, without regard to conflict of law principles.

13.2 Informal Resolution

In the event of any dispute arising from these Terms or your use of the Service, you agree to first contact us to seek informal resolution before pursuing formal legal action.

13.3 Jurisdiction

Any legal action or proceeding relating to your access to or use of the Service shall be instituted in the courts of Kyleefurt, Japan. You agree to submit to the jurisdiction of such courts.

13.4 Arbitration

If informal resolution is unsuccessful, disputes may be submitted to binding arbitration in accordance with the arbitration rules applicable in Japan. The arbitration shall take place in Kyleefurt, Japan, and be conducted in English or Japanese.

14. Recording and Documentation

With your consent, we may record coaching sessions for:

• Quality assurance and coach training purposes
• Your personal review and practice
• Documentation of your progress

You will be notified before any recording begins and may decline recording without affecting service delivery. Recorded materials remain our property but may be shared with you for personal use.

15. Third-Party Services

Our Service may contain links to third-party websites or services that are not owned or controlled by SpeakWell Academy. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services you visit.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and SpeakWell Academy regarding the use of our Service and supersede all prior agreements and understandings.

18. Contact Information

By using SpeakWell Academy's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.